Tips on Talking to Debt Collectors

Allied Credit Consultants uses a two-phase process to source unpaid debts for creditors. In the first phase, Allied Credit Consultants attempts to reach the debtor and develop a plan for resolving the debt.

When speaking with a debt collector, professional and honest communication is most effective. Instead of arguing with the collector or claiming that the debt is false, you can politely request that the collector send you all of the relevant data in writing. You can also send the collector a notice that you do not owe the debt, though if the collection agency is able to prove that the debt is valid, the collector may still continue contacting you.

If the debt is valid, you may be able to negotiate a settlement. The process may benefit from your disclosure of your income or financial situation, if such information would help the collection agency to understand what you can afford. In some cases, if the creditor comes to understand that you cannot pay the full amount, the organization may settle for a percentage.

Throughout the negotiation or settlement process, you must remain truthful and stick to the facts of the case. Any abusive language toward the creditor may hurt you in further proceedings, as may falsification of information.

Allied Credit Consultants - Debt Collection Process FAQ

Allied Credit Consultants (ACC) provides clients with a variety of asset recovery services, helping them recover owed debts, loans, bills, and other forms of payment. This FAQ will help you better understand Allied Credit Consultants’ accounts receivable process and the actions the company takes to recover assets for customers.

Question: What happens when a customer opens an account?

Answer: Within 48 hours, your case is assigned to one of ACC’s staff collectors, who sends out the first of four letters to the debtor. The collection agent will send a total of four letters and place daily phone calls for 14 to 21 days.

Q: What if the staff collector cannot contact the debtor or settle the debt?

A: The case moves into phase two, where it is forwarded to one of the attorneys ACC works with. Located in the same jurisdiction as your debtor, the attorney will again attempt to reach the debtor with another series of letters and phone calls.

Q: What if the attorney cannot collect the debt?

A: ACC sends you a letter explaining the situation and suggesting your next move. The company will review your case and may suggest you take legal action against the debtor. If you do, the attorney will begin the lawsuit process pending your upfront payment of legal costs. If ACC determines a low likelihood of asset recovery, or if you decide not to take legal action, the case will conclude and you will not owe the firm or attorney any money.